PRIVACY POLICY
TORI GROOMING SPA LLC
Doing Business As: TORI GROOMING SPA
Effective Date: November 1, 2026
At TORI GROOMING SPA, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request grooming services, communicate with us, or opt in to receive SMS messages.
By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you contact us, complete an appointment request, or use our services:
Full name
Phone number
Email address
Residential or service address
Pet information, including name, breed, size, and grooming requirements
Appointment preferences and service history
Messages, inquiries, and other information you voluntarily provide
SMS Messaging Information
When you opt in to receive SMS communications, we also collect:
Your name
Your mobile phone number
Your consent to receive SMS messages
Your messaging preferences and opt-in records
Our website may automatically collect certain technical information, including IP address, browser type, device information, and website activity through cookies and analytics tools.
2. How We Use Your Information
We use the information collected to:
Respond to inquiries and customer service requests
Schedule, confirm, and manage grooming appointments
Communicate important information about your pet’s grooming services
Provide personalized pet grooming care
Send appointment reminders and service updates
Send promotional messages, special offers, or discounts only when you have opted in to receive marketing communications
Improve our website, services, and customer experience
Maintain business records and comply with applicable legal obligations
We only send SMS content consistent with the messaging program to which you have consented.
3. Information Sharing and Privacy Protection
We do not sell your personal information.
We may share limited customer information with trusted service providers when necessary to operate our website, manage appointments, process business communications, or provide requested services, subject to appropriate confidentiality and security measures.
We may also disclose information when required by applicable law.
SMS Privacy Protection
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in information and SMS consent are never shared with anyone for any purpose.
Any information sharing described elsewhere in this Privacy Policy expressly excludes mobile opt-in data and consent records.
4. SMS Messaging Program Terms and Conditions
By voluntarily opting in to receive SMS messages from TORI GROOMING SPA, you agree to the following terms.
A. Types of Messages
Depending on the messaging program you select, you may receive:
Customer Care Messages:
Responses to questions and service inquiries
Appointment confirmations and reminders
Scheduling updates
Grooming service information
Customer support communications
Marketing Messages (only with applicable opt-in consent):
Special offers and discounts
Promotional announcements
Updates about our grooming services
We will only send messages consistent with the consent you have provided.
Messages will be sent from (954) 280-7337.
B. Message Frequency
Message frequency varies based on your appointment activity, customer service needs, and the messaging programs you have selected.
C. Message and Data Rates
Message and data rates may apply to messages sent to or received from TORI GROOMING SPA. Please contact your wireless carrier for details about your mobile plan.
D. How to Opt Out
You can cancel SMS communications at any time by replying STOP to the number from which you received our messages.
After receiving your STOP request, we will send a one-time confirmation message indicating that you have been unsubscribed. You will no longer receive messages covered by that opt-out request unless you provide new consent.
You may also contact us directly to withdraw your messaging consent.
E. How to Get Help
For assistance, reply HELP to any message from our SMS program or contact us directly:
Email: info@torigroomingspa.com
Phone: (954) 280-7337
F. Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
G. Consent
Participation in our SMS messaging program is voluntary. Consent to receive promotional SMS messages is not a condition of purchasing grooming services.
You may withdraw your consent at any time.
5. Cookies and Website Analytics
Our website is hosted by Squarespace, which may use cookies and similar technologies to support website functionality, security, and performance.
These technologies may help us:
Maintain website functionality
Understand website traffic and visitor interactions
Improve navigation and user experience
Monitor website performance and security
You may manage cookies through your browser settings and any cookie preference tools available on our website.
Third-party services integrated into our website may have their own privacy and cookie practices.
6. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, misuse, or alteration.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested grooming services
Maintain appointment and customer service records
Meet applicable business and legal obligations
Resolve customer inquiries or disputes
SMS consent and opt-out records may be retained as necessary to document messaging preferences and comply with applicable requirements.
8. Your Privacy Rights and Choices
You may contact us to:
Request access to the personal information we maintain about you
Request corrections to inaccurate information
Request deletion of your information, subject to applicable legal and business recordkeeping requirements
Withdraw consent to receive SMS marketing communications
Ask questions about our privacy practices
We will review and respond to requests in accordance with applicable laws.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services for hosting, scheduling, or communications.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website and grooming services are intended for adults arranging pet care services.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
TORI GROOMING SPA may update this Privacy Policy periodically to reflect changes in our services, business operations, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy, our data practices, or SMS communications, please contact us:
TORI GROOMING SPA LLC
Doing Business As: TORI GROOMING SPA
Website: www.torigroomingspa.com
Email: info@torigroomingspa.com
Phone: (954) 280-7337
Service Area: South Florida, USA
We appreciate your trust in TORI GROOMING SPA and are committed to respecting your privacy while providing exceptional grooming care for your pets.